Metro Privacy Policy

Privacy statement

Metro Performance Glass privacy policy covers the following:

• All group websites

• Use of Cookies

• Email newsletters and promotional offers

• External links

• Adverts and sponsored links,

• Social media platforms

• Shortened links in social media.

This privacy statement will help you understand how Metropolitan Glass and Glazing (Metro Performance Glass) and all its subsidiaries (Retrofit Double Glazing and Metro Direct) uses, shares, and protects personal information, and how you can access or correct the personal information we hold about you. It also outlines the obligations and requirements of the users, the websites and Metro Glass.

Covering the following sections:

• All group websites

• Our data management

  • How do we collect data

  • Personal information we collect

  • Why we collect data

  • The use of cookies and web analytics 

  • How do we use and disclose personal information

  • Safeguarding and securing the data

• Email newsletters and promotional offers

• External links

• Adverts and sponsored links

• Social media platforms

You can read on for a detailed explanation of our privacy practices, but here’s a few important things to know:

• We only collect the personal information we really need to deliver services and run our business

• We use and share personal information only in the ways set out in this privacy statement or notified to you at the time we collect your information

• If we need to use or share personal information in a new way we did not plan for, we will only do so if the Privacy Act 2020 permits it and get your permission

• We store personal information in secure platforms and systems, and take reasonable steps to protect it from harm

• You can ask us for a copy of your personal information at any time.

We may update this privacy statement from time to time, for example to reflect changes to the Privacy Act 2020 or our business practices. So, check in occasionally to see what might have changed. This statement was last updated in February 2025.

Who are we?

Metropolitan glass and glazing, trading as Metro Performance Glass (Metro Glass). We provide residential and commercial glass products and services, we have 13 branch locations nationwide within our Metro Glass or Metro Direct network to service regional areas across New Zealand.

Our websites

Metro Glass (metroglass.co.nz),Retrofit Double Glazing (retrodg.co.nz) and Metro Direct (www.metrodirect.co.nz) uses its best endeavours to ensure user privacy and protect the privacy of its users throughout their visiting experience. This website complies with New Zealand privacy law.

Our data management

How do we collect data

When you visit our website, or interact with us in any way we collect the following information:

• content of any messages and contact details from enquires submitted

• IP address

• Information generated via cookies (see our section on cookies and web analytics for more detail).

We collect personal information from people directly when they:

• contact us to make an enquiry about our products or services

• purchase products or services from us

• interact with our website

• complete a survey

• enter a competition or promotion

• interact with us in any other way, such as by email, phone, walk in showroom, home and trade show events etc.

 Sometimes, we collect personal information from third parties, including people who refer friends or family to us, but only if these third parties have authorisation to share information with us.

Personal information we collect

We collect only the personal information we need to deliver services and run our business, which may include:

• name

• contact details, including address, email address and phone number

• billing and payment information, though we do not retain credit card numbers

• information about customer enquires or complaints, including calls, emails, and letters

• field notes about a property we have visited to deliver services

• photographs of a property

• information about orders and installations

• information about servicing requests and delivery

• whether a customer is a property owner or a tenant

• property floorplans

• If relevant information about the Covid-19 status of a customer or property occupant to ensure safety of our staff

• social media comments about us.

Why we collect data

We collect your information to provide you with the best possible experience. This helps us to:

• Understand your needs and how we can better serve you.

• Improve our products, services, and customer support.

• Share relevant updates, offers, and promotions (you can opt out anytime).

• Invite you to participate in surveys or market research to help us improve.

• Make our website more user-friendly and tailored to your interests.

We respect your privacy and only use your information for purposes that enhance your experience with us.

How we use cookies and web analytics

We use cookies and web analytics tools to provide you with a better user experience. Our web analytics tools help us understand the information a cookie provides. A cookie is a small piece of data sent by a website to your browser to help us collect, store information about your use of the site and for marketing purposes. This aggregate, non-personal information is collated and provided to us to:

• measure site traffic and usage patterns which is then used to improve our services, analyse user behaviour and measure the effectiveness of our marketing initiatives

• undertake remarketing by delivering advertisements that we believe are relevant to your interests

• better understand your interests and preferences so we can tailor the content of our site and provide you a more personalised online experience, improve our services and identify suitable products and services that might be of interest to you.

You can switch off cookies by adjusting your web browser settings and/or deleting them from your hard drive. If you turn off your cookies, please note that this may affect your experience of our website. Cookies don’t allow us to gain control or access any information on your device in any way.

How do we use and disclose personal information

We use personal information for the following purposes, all related to delivering services and running our business. If we need to use information in a way we have not anticipated here, we will only do so if required or permitted by law or with your authorisation. We use personal information to:

• provide the products or services requested, including assessing customer needs, planning, delivery, and installation

• service and maintain products purchased by customers

• manage customer queries and complaints

• communicate with customers about the products or services they have purchased

• communicate promotional offers, new products or services we think might be of interest, or for other direct marketing activities

• improve and personalise our products and services

• complete internal administrative, planning, and product research and development activities

• keep our employees, contractors, and customers safe

• administer and improve our websites

• meet legal requirements and manage our internal business risk, including debt recovery.

To meet these purposes, we may need to disclose personal information to:

• our related entities, including entities within Metro Glass

• our contractors, network of installers and consultants

• product manufacturers, where required to facilitate product warranties

• our promotional or advertising partners/ agencies, including META & Google for the purposes of creating custom audience marketing lists

• our trusted professional or other service providers.

Safeguarding and securing the data

We take all reasonable steps to protect the personal information we hold from misuse, loss and unauthorised access, modification and disclosure. We use trusted third-party providers to store and process our data, because we believe these are more secure and cost effective. As well as selecting service providers with strong security safeguards built in, we have implemented internal security policies, procedures, and controls to protect the personal information we hold.

We retain personal information only for as long as we have a lawful purpose to use it, and we take all reasonable steps to destroy or de-identify personal information that we no longer need.

In the unlikely event of a privacy breach that has caused, or is likely to cause, harm, we will notify the people affected and the Office of the Privacy Commissioner as soon as practicable.

How can you access and correct your information?

You have the right to request access to, or correction of, the information we hold about you at any time. You can do this using the contact details shown below. We will process your request in accordance with the requirements of the Privacy Act 2020 and, if we need to refuse your request, we will tell you why.

Metro Performance Glass Head Office
Street Address: 5 Lady Fisher Place Highbrook Auckland
Postal Address: PO Box 58 144 Botany Auckland 2163
Phone: 09 927 3000
Email:  akl@metroglass.co.nz

Email, newsletter and promotional offers

By submitting your details and/or giving us authority to submit on your behalf and/or have previously purchased and/or enquired about our services, you subscribe to our emails, newsletters, or promotional offers, we may send you updates about our products, services, special deals, or other relevant content. You can opt out at any time by clicking the "unsubscribe" link in our emails or by contacting us directly. We respect your privacy and will never sell or share your email address with third parties for marketing purposes.

Your details are not passed on to any third parties, if there is a legitimate reason for sharing your details e.g. for obtaining a quote and/or organising installation, in this case your details may be passed on to third parties with your permission.  These third parties will be instructed to use your details only for this purpose, i.e. installation and will not be added to a subsequent database.

We will use the information submitted from you, to provide you with further information about the products and services we offer or to assist you in answering any questions or queries you may have submitted. 

Subscriptions are taken in compliance with New Zealand and spam law. All personal details relating to subscriptions is kept private and stored securely until a time it is no longer required or has no use, as detailed in the Privacy Act 2020

Email marketing campaigns sent from us may contain tracking facilities within the actual email. Subscriber activity is tracked and stored in a database for future analysis and evaluation. Such tracked activity may include; the opening of emails, forwarding of emails, the clicking of links within an email content, times, dates and frequency of activity.

This information is used to refine future email campaigns and supply the user with more relevant content based around their activity.

External links, adverts and sponsored links

Our website may display advertisements or sponsored links from partners include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout this website. (External links are clickable text / banner / image links to other websites.)

Clicking on these links may take you to external websites that have their own privacy policies and may contain cookies that monitor referral behaviour from site to site. We are not responsible for the content or data handling practices of these third-party sites. If you have any concerns, we recommend reviewing their privacy policies before sharing any personal information.

We cannot guarantee or verify the contents of any externally linked website despite their best efforts. Users should therefore note that when they click on external links, it is at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Social media platforms

We use social media platforms to connect with our customers, share updates, and provide support. If you interact with us on social media (such as liking, commenting, sharing, or messaging), we may collect and use that information to improve our services and respond to your enquiries.

Please note that anything you post on our social media pages is public, and we recommend not sharing sensitive personal information. Each social media platform has its own privacy policy, and we encourage you to review their terms to understand how they handle your data. We have a social media impressum for Facebook and it can be found here.

This website may use social sharing buttons which help share web content directly from web pages to the social media platform in question. Users are advised before using such social sharing buttons that they do so at their own discretion and note that the social media platform may track and save your request to share a web page respectively through your social media platform account.